Shipping policy

Shipping Policy 

Last updated: 1/21/2025

Thank you for shopping with [Store Name]! Below is our shipping policy, including processing times, shipping rates, delivery estimates, and important information about tracking and delays.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).

If we are experiencing a high volume of orders, processing may take longer. We’ll notify you by email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing)

  • Standard Shipping: [5–10 business days]

  • Expedited Shipping: [2–5 business days]

  • International Shipping: [7–21 business days]

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak seasons.

3. Shipping Locations

We currently ship to:

  • Domestic: United States 

  • International: [List countries OR “select countries worldwide”]

If your country is not available at checkout, please contact us at support@mjmoissanite.com

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, duties, or taxes depending on your country.

These charges are the customer’s responsibility and are not included in product prices or shipping costs.

6. Shipping Delays

We are not responsible for delays caused by:

  • Carrier issues

  • Customs inspections

  • Weather events

  • Incorrect shipping information entered at checkout

  • Holidays or peak shopping seasons

If your order is delayed, please contact us and we’ll do our best to help.

7. Incorrect Address / Undeliverable Packages

Please ensure your shipping address is correct before placing your order.

If a package is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs to resend the package.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package shows “delivered” but you have not received it, please:

  1. Check with neighbors or household members

  2. Contact the carrier with your tracking number

  3. Contact us at support@mjmoissanite.com and we will assist where possible

9. Damaged Packages / Items

If your order arrives damaged, please email us within [48 hours] of delivery at support@mjmoissanite.com with:

  • Your order number

  • Photos of the package and item(s)

We will review and provide a replacement or solution as quickly as possible.

10. Split Shipments

In some cases, items may ship separately (for example, if items are stored in different locations). If this happens, you will receive tracking updates for each shipment.

11. Contact Us

If you have any questions about shipping, contact:

mjmoissanite.com
Email: support@mjmoissanite.com
Business Hours: [Mon–Fri, 9AM–5PM EST]