Refund policy

Effective Date: 1/21/2025
Thank you for your purchase! We want you to be happy with your order. Please read our return policy carefully. more questions please email us support@mjmoissanite.com

1) Returns Accepted (Standard Items)

We accept returns on most unused, unopened items within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original packaging

  • Must include all accessories, manuals, and free gifts

  • Must have proof of purchase (order number)

2) Non-Returnable Items

The following items are final sale and not eligible for return:

  • Auction / Live auction purchases (Final Sale)

  • Clearance / Final sale items

  • Items that are used, damaged, or missing parts not due to our error

  • Items returned without original packaging or accessories

  • Any item marked “No Returns” on the product page or during live sale

3) Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos/video showing the issue and packaging

If confirmed, we will offer one of the following:

  • Replacement

  • Refund

  • Store credit (if preferred)

4) Return Shipping Costs

  • If the return is due to customer preference (changed mind, wrong choice, etc.), the customer is responsible for return shipping.

  • If the return is due to our mistake (wrong item / defective / damaged), we cover the shipping cost.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

5) Refund Processing

Once we receive and inspect your return:

  • Approved refunds will be processed within 3–7 business days

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable (unless it’s our fault)

6) Exchanges

We currently do not offer direct exchanges.
If you want a different item, please return the original item (if eligible) and place a new order.

7) How to Start a Return

To request a return, contact us at:

Email: [Your Email]
Order Support Hours: [Hours/Timezone]
Please include your order number and reason for return.

8) Chargebacks & Fraud

If a chargeback is filed without contacting us first, your order may be suspended from support until the case is resolved.